New England Mail
Order Pharmacy

ph: 888.778.8667 • email: support@nemoprx.com
Contact Us

Frequently Asked Questions

No. NEMOP is not open to the public. In order for us to fill your prescriptions your employer or affiliated organization's insurance company must have a contractual relationship with us.
NEMOP is an easy, convenient, and cost effective way to obtain all your maintenance medications. A maintenance medication is one that is taken on a consistent basis, often every day such as, drugs for blood pressure, diabetes, cholesterol, heart conditions, asthma, birth control, or arthritis. Your prescription card should be used at your local pharmacy when there is a need for an acute medication, i.e., antibiotics, eardrops, etc.
Simply complete a patient information form. You may complete the paper form and return it to us by mail to NEMOP, P.O. Box 69, Middlebury, VT 05753, or fax to 800-926-8138 or visit our website at www.nemoprx.com.
Look for the LOGIN TO MY ACCOUNT choice under the MY ACCOUNT menu on the top of the page. (Do not select Create an Account as your account is already in our system.)

Select RESET MY PASSWORD and on the following page you will be prompted to enter your email address. Enter the email address you use for your NEMOP account. A verification code will be sent to that email address. Go to your email inbox and open the email you receive from New England Mail Order Pharmacy.

In that email will be a link to reset your password. Simply click on that link and when our web page opens, you will be prompted to enter a new password. That's it!

(If you see a message telling you your username can't be found (or similar) then you have two options: You can either select NEW PATIENT INFORMATION FORM to create a new online account or contact us and we'll set up a new login for you.)

Note also our phone apps require a separate login - your NEMOP website credentials will not allow you to login to your iPhone or Android phone app. To obtain the NEMOP phone app search the iTunes App Store or Google Play Store for New England Mail Order Pharmacy.

No. Just fill in the prescription transfer request on the back of the patient information form.We will call your current pharmacy and transfer the balance of your prescription for you. You may: Complete the paper form and return to us by mail to NEMOP, P.O. Box 69, Middlebury, VT 05753; Fax back to us at 800-926-8138 or visit our website at www.nemoprx.com.
Typically, prescription orders are filled within 24 hours and will be mailed via first class mail. Medications requiring special handling are sent via an express delivery service such as: UPS, FedEx, etc.
Yes. Physicians may call toll free 866-926-3667. New England Mail Order Pharmacy is open 7 days a week! Physicians may also fax or electronically transmit prescriptions using the eScribe service.
There are four (4) easy ways to get your refills. If your prescription has been filled previously by us, you may enter a refill request at our website: www.nemoprx.com, email us at This email address is being protected from spambots. You need JavaScript enabled to view it., fax us at 800-926-8138, or call us at 888-778-8667. If the prescription was not originally filled by NEMOP, please follow the transfer instructions.
Generic drugs are the non-brand version. These drugs are less expensive but must meet the same standards of safety and effectiveness as the brand. The Federal Food and Drug Administration (FDA) sets equal standards for all your medicines. According to law, we must dispense generic drugs whenever they are available.
Vermont pharmacy law compels all pharmacies to dispense generic drugs unless the physician writes on your prescription "Brand Necessary" or "Dispense as Written". The doctor must also provide a written statement offering compelling reasons for dispensing the brand.
Your employer has established a formulary of preferred brands. The formulary will be routinely updated to reflect changes in the pharmaceutical industry. If your prescription is for a formulary brand, you may pay the preferred brand copay depending on the plan design. You will be charged the non­ brand copay if: Your brand is not on the formulary list, or your physician insists on dispensing a brand when generic is available.
Easy. Look for the LOGIN TO MY ACCOUNT choice under the MY ACCOUNT menu on the top of the page. Select RESET MY PASSWORD and on the following page you will be prompted to enter your email address.

Enter the email address you use for your NEMOP account. A verification code will be sent to that email address. Go to your email inbox and open the email you receive from New England Mail Order Pharmacy.

In that email will be a link to reset your password. Simply click on that link and when our web page opens, you will be prompted to enter a new password. That's it!

Yes.

If you would like to join our autofill program simply login to your NEMOP account and choose AUTOFILL MY PRESCRIPTIONS under the MY ACCOUNT menu. Fill out the convenient form and we'll do the rest.

You'll need to provide the prescription name(s) or number(s) you'd like enrolled in the service and check a box that indicates you are aware that you will be responsible for medications shipped to you since they can't be returned.

You can also mail or fax us that information. We must have a written notice from you - phone calls to enroll in or discontinue our Autofill service are not accepted.

Please call us at 888.778.8667 (Toll-free) to establish an account or provide your credit card number.

Speak with a Pharmacist

Monday-Friday 8:30am-5pm (Eastern time zone)
888.778.8667 Toll-free
802.388.1684
Automated refills available

24/7 online and by calling

Contact Us

Orders/Refills: 888.778.8667 Toll-free
Automated Refill Line: 866.926.3667 Toll-free
Fax: 800.926.8138 Toll-free
Fax: 802.388.1688
Email: support@nemoprx.com

Address

New England Mail Order Pharmacy
PO Box 69
111 Maple Street
Middlebury, VT 05753

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