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Order Pharmacy

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Serve You Acquires New England Mail Order Pharmacy

Media contact: Cheryl DeShambo
Director of Marketing & Product Development

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Serve You Acquires New England Mail Order Pharmacy

MILWAUKEE, WI -  Serve You Rx Vermont, LLC, a wholly owned subsidiary of Serve You Custom Prescription Management, Inc. (Serve You), based in Milwaukee, Wisconsin, has acquired the New England Mail Order Pharmacy (NEMOP) business, based in Middlebury, Vermont, from Pharmacy Health Services, Inc.

“We’re positioning ourselves for geographic expansion, so it was perfect timing for this opportunity to present itself,” said Sharon Murillo, President and CEO of Serve You. “Like us, NEMOP has a high-touch service model, which makes it a great fit. NEMOP also brings experience in 340B, complementing our existing mail order fulfillment capabilities."

Serve You is maintaining NEMOP’s operations in Middlebury, and has retained all staff members. "We are better able to service the mail order pharmacy needs of our growing PBM membership in the New England states as a result," Murillo added.

The NEMOP acquisition comes in the midst of an expansion of Serve You's Milwaukee PBM and mail order pharmacy, Serve You DirectRx Pharmacy. When complete, Serve You DirectRx Pharmacy will have doubled its original size and quadrupled its per-shift prescription dispensing capacity. “We are making large strides in penetrating new markets around the country and are committed to growth while maintaining the service promise that Serve You is known for," said Murillo.



Serve You Custom Rx Management (Serve You) is a full-service pharmacy benefit management company based in Milwaukee, Wisconsin. For 30 years, we have been empowering self-funded plans to manage drug spend with customized plan designs and comprehensive utilization management programs. Serve You also has a national retail pharmacy network comprised of more than 66,000 pharmacies and owns and operates Serve You DirectRx Mail Service Pharmacy and Serve You DirectRx Specialty Pharmacy.

Serve You / 10201 W. Innovation Dr., Suite 600 / Milwaukee, WI  53226 /

Happy Birthday! We hope this finds you well.

Watch for this email on your birthday as part of our efforts to keep your information updated in our records. Every year, on your birthday, we'll be sending you an email similar to the message below to remind you to help us update your records.

As your mail order pharmacy, NEMOP needs to stay up to date with your medical history, other medications you might be having filled close to home, or over-the-counter (OTC) items you use regularly.  This information helps us identify conflicting regimens and any potential drug interactions to ensure that your medications work as intended to improve and maintain your health.

It’s easy to update this information online; simply log in to your account at and navigate to the MY ACCOUNT | MANAGE MY INFORMATION menu choice to edit the Allergies, Current Medications and Current Medical Conditions boxes as needed. If you have not yet used our website you will need to create an online account. To do so simply visit and choose MY ACCOUNT | NEW PATIENT INFORMATION FORM to create an account (and update your information at the same time).

If you prefer, you can send your updates to us by mail at: NEMOP, PO Box 69, Middlebury, VT 05753, toll-free fax to (800) 926-8138, or contact us by email. If you have received multiple notifications for all your covered family members, simply update all members on one page and return to us.

If you have any questions, please do not hesitate to contacts us at (888) 778-8667.

Is Autofill for You?

Autofill is a new service at NEMOP that helps to simplify your life. How?

We will automatically refill recurring prescription (maintenance medications) that will need to be refilled multiple times over a period of time. This takes a bit of worry out of your life!

If you would like to join our autofill program simply login to your NEMOP account and choose AUTOFILL MY PRESCRIPTIONS under the MY ACCOUNT menu. Fill out the convenient form and we'll do the rest.

You'll need to provide the prescription name(s) or number(s) you'd like enrolled in the service and check a box that indicates you are aware that you will be responsible for medications shipped to you since they can't be returned.

It's that easy and best of all there is no additional charge to enroll in autofill.

If you have any questions, please contact us!

Welcome to the NEMOP website

Welcome to the NEMOP website

We've made a number of changes to serve you better.

If you're an existing patient, welcome! All you need to do is login to your account and you're ready to go. New patients, that is if you've never visited NEMOP before will need to create an account. To do so choose My Account from the top menu and select New Patient Information Form. Simply fill in the blanks to establish your online account and, after we send you a verification email, you'll be able to login and refill your prescriptions. (If you're already in our system you do not need to create a new Patient Informaton Form.)

(We're sorry but NEMOP is only available to employees of companies that have contracted with us to provide a pharmacy benefit.)

Once you've established your account and logged into the site you can select My Account, then Manage My Information if you ever want or need to change your account information. This includes your email address, mailing address and other contact information, as well as add or delete family members or dependents.

You can also Transfer Prescriptions under My Account as well as Refill existing prescriptions.

What else is new?

New! Subscribe to this blog to keep up to date with changes on our service.

New! You'll automatically receive our email newsletter. (Don't worry - we don't like spam either so we won't be flooding your inbox. And you always have the opportunity to unsubscribe.)

New! Automatic Prescription Refills: On average, patients are five days late refilling maintenance medications. Simply let us know if you'd like us to add you to our auto-refill service and you'll never have to worry about running out of medication.

That's all for now. Of course, at any time if you have any questions or comments you can always contact us.

Speak with a Pharmacist

Monday-Friday 8:30am-5pm (Eastern time zone)
888.778.8667 Toll-free
Automated refills available

24/7 online and by calling

Contact Us

Orders/Refills: 888.778.8667 Toll-free
Automated Refill Line: 866.926.3667 Toll-free
Fax: 800.926.8138 Toll-free
Fax: 802.388.1688


New England Mail Order Pharmacy
PO Box 69
111 Maple Street
Middlebury, VT 05753